7-Day Money-Back Guarantee
At Supernova VFX, we stand behind the quality of our 3D, VFX, and AI training Courses. To ensure your complete satisfaction and peace of mind, we offer a 7-day money-back guarantee.
Conditions for a Refund: You are eligible to request a full refund within 7 days (168 hours) from the exact time of your purchase, subject to the following criteria:
Timeframe: The refund request must be submitted strictly within 7 days of the purchase date.
Course Progress: To prevent abuse of our policy, refunds are only available if you have consumed less than [e.g., 20% or 30%] of the total course content and have not downloaded the accompanying project files or premium source assets.
Account Status: Accounts that have been suspended or banned due to a breach of our Terms and Conditions (e.g., account sharing or unauthorized content distribution) are strictly ineligible for refunds.
Limitation: The 7-day refund guarantee can only be claimed once per user.
How to Request a Refund: To initiate a refund, please contact our support team via email at [Insert Support Email Here] or open a support ticket in our Discord community with the following details:
Your Full Name.
The email address associated with your account.
Your Order ID or transaction receipt.
The reason for your refund request (your feedback helps us improve our courses).
Processing Time: Once your request is received and verified against the criteria above, your refund will be processed immediately. The funds may take 5 to 10 business days to appear in your bank account or credit card, depending on your financial institution’s policies.